1. Shipping Locations

We currently ship within South Africa only.

Standard courier delivery is available to supported addresses nationwide. Delivery timing depends on the destination zone, as set out below.

2. Processing Times

Orders are typically processed within 2 to 4 working days.

Processing time is separate from courier transit time. The delivery estimates below begin once your parcel has been dispatched.

Orders are processed Monday to Friday, excluding South African public holidays. During launches, promotions or unusually high-volume periods, processing may take a little longer. We would rather pack it properly than pretend speed is a quality standard.

3. Delivery Timeframes

Estimated delivery times begin once your order has been dispatched:

• Gauteng: 2 to 4 working days
• Western Cape, KwaZulu-Natal, Eastern Cape, Free State, Mpumalanga, North West and Limpopo: 3 to 5 working days
• Northern Cape: 4 to 7 working days

These are courier estimates rather than guaranteed delivery dates. Regional access, courier network conditions, public holidays, weather and peak periods can affect transit times.

4. Shipping Costs

Standard courier delivery: R120 per order within South Africa.

Free shipping is not automatically unlocked by order value. Where THE WAFT offers free delivery, it applies only through a valid promotional coupon or offer and is subject to the terms of that promotion.

The final shipping charge is shown at checkout before payment.

For an approved change-of-mind return, the customer is responsible for the return courier cost unless applicable South African consumer law requires otherwise.

5. Courier Services

We use trusted third-party courier partners for delivery across South Africa.

Once your parcel has been collected, tracking details are sent by email or SMS where available. Courier scans and transit updates are managed by the courier network, but if something looks wrong, contact us and we will help investigate.

6. Tracking Your Order

Tracking information is provided once your order has been dispatched.

Courier tracking can occasionally take time to update after collection. If your tracking has not updated for approximately 24 hours, or you have not received tracking details after dispatch, contact us with your order number.

7. Delivery Issues and Delays

Delivery estimates can be affected by circumstances outside our reasonable control, including:

• Courier network disruptions or peak-volume periods
• Incorrect or incomplete delivery details
• Restricted-access locations
• Weather, public holidays or regional logistical delays

Please check your delivery details carefully before placing your order. If a delay occurs, we will assist with tracing and escalation where reasonably possible.

8. Failed Deliveries and Returns to Sender

If delivery fails because the address supplied was incorrect or incomplete, the recipient was unavailable after the courier's delivery attempts, or access to the delivery address could not be obtained:

• The parcel may be returned to THE WAFT
• A new delivery charge may be payable before the parcel is sent again

We will confirm any re-delivery cost with you before resending the order.

9. Damaged or Missing Parcels

If your order arrives damaged, incomplete or appears to have been lost in transit:

• Contact us as soon as possible and, for delivered parcels, preferably within 48 hours of delivery
• Include your order number and clear photos of the outer packaging, shipping label and affected items where applicable

We will assess the issue and work with the courier to determine the appropriate next step. Nothing in this policy limits any rights you may have under applicable South African consumer law.

10. Contact Us

If you have a question about shipping, delivery or an order that has developed a personality of its own, get in touch.

Email: hello@thewaft.co.za
WhatsApp: 064 797 1550

Please include your order number so we can trace the right parcel without playing detective.