Contact the WAFT
Questions, stockist enquiries, order support, scent help — all welcome.
Whether you need guidance on ingredients, burn care, order updates, wholesale, custom scent enquiries or choosing the perfect scent, send us a message and we’ll get back to you within 1–2 business days. For faster help, WhatsApp us on 064 797 1550.
Contact details
Use the channel that suits the level of fragrance emergency.
General enquiries · Support · Stockists
Best for order support, wholesale enquiries, stockist conversations, custom requests and anything that needs proper context.
Faster help · Quick questions · Scent panic
Best when you need a quicker answer, help choosing a scent, or a human before your cart becomes a personality test.
Location
Sandton · Johannesburg · South Africa
The WAFT is based in Sandton, Johannesburg. Local, small-batch, and made with more personality than a mall candle aisle.
Send a message
Leave the details. We’ll handle the reply.
Use the form for product questions, scent guidance, order support, delivery questions, wholesale or stockist enquiries, and custom scent or event candle requests.
01
Scent help is allowed.
Not sure what to choose? Send us the room, the mood and what you usually hate. We’ll help narrow it down.
02
Order questions happen.
Need help with delivery, order details or product care? Include your order number where possible so we can move faster.
03
Wholesale has a door.
Stockist, wholesale or event enquiry? Tell us who you are, where you are based and what kind of range you are interested in.