Answers, without the beige energy.

Our candles use a performance-led soy blend with coconut oil and shea butter. The blend is chosen for a smooth melt pool, controlled burn and reliable fragrance release rather than for a one-ingredient marketing claim.

WAFT candles are available in 70 g and 214 g formats. As a guide, the 70 g candle gives around 12–15 hours of burn time and the 214 g around 35–40 hours. Wick care, room temperature, draughts and individual burn sessions can change the total.

Trim the wick to about 5 mm before each burn. On the first burn, allow the melt pool to travel close to the edge before extinguishing. Keep the candle away from draughts and never burn for more than 4 hours at a time.

Tunnelling usually starts when early burn sessions are too short. Wax follows the melt pattern it has already created, so give the first one or two burns enough time to form a broad, even melt pool. If a tunnel has already formed, contact us and we can help you troubleshoot it.

Soy-rich wax can show frosting, crystallisation, small surface changes or tiny beads of oil after temperature shifts. These are normal characteristics of the wax blend and do not automatically mean the candle is faulty. If you see significant separation, leaking or unusual wick behaviour, stop using it and contact us.

Your nose adapts. Olfactory fatigue can make a fragrance feel quieter even while it is still present. Leave the room for a few minutes and come back before deciding the candle has stopped performing.

Place the recommended amount of wax in a compatible wax warmer and use the warmer as directed by its manufacturer. Do not add water to the wax. Replace the melt when the fragrance has faded, and let the wax cool before removing it.

Fragrance life depends on the warmer temperature, room size, airflow and scent profile. Most melts give several hours of noticeable fragrance across one or more warming sessions. Replace the wax when you can no longer smell it at a useful level.

Yes. If you want to experiment, combine small amounts of two scents in the same compatible warmer. Start with less rather than filling the dish — scent layering works better when the room can still breathe.

Switch it off and let the wax cool. Remove the set wax or absorb a small amount of still-soft wax with a cotton pad, then wipe the dish clean according to the warmer manufacturer’s instructions. Never pour wax down a drain.

WAFT Room + Linen Mists are available in 50 ml, 100 ml and 200 ml sizes, depending on the scent and current stock.

Shake gently, then mist into the air or onto suitable fabric from roughly 30 cm away. Start with two or three sprays, let the fragrance settle, and add more only if the room needs it.

Yes, on suitable fabrics. Patch test pale, delicate, vintage or speciality textiles in an inconspicuous area first. Mist lightly and allow bedding or fabric to dry before prolonged skin contact.

Avoid eyes, skin, pets, polished or painted surfaces, leather, electronics, screens, silk and other delicate or porous finishes. If you are unsure about a material, patch test first or keep the product in the air rather than on the surface.

There is no honest single number. Open air clears fragrance faster than fabric, and longevity changes with airflow, temperature, scent profile, room size and how much product was used. Use the mist for an immediate lift rather than continuous all-day fragrance.

You can mist lightly into the air with the vehicle empty or well ventilated, but avoid direct contact with leather, dashboards, screens, plastics and upholstery. For ongoing car fragrance, the 8 ml Car Diffuser is the format designed for that job.

Open-air fragrance naturally disperses, and your nose also adapts quickly to a scent you have just sprayed. Fabric usually holds fragrance longer than air. For continuous background scent, pair the mist with a reed diffuser rather than repeatedly over-spraying.

No. WAFT Room + Linen Mist is a home-fragrance product, not a body mist or perfume. Do not apply it to skin.

The mineral soak combines Epsom salts, Dead Sea salt, Himalayan pink salt, sodium bicarbonate, kaolin clay, polysorbate 80 and fragrance. It is designed to change the sensory feel of the bath while dispersing WAFT fragrance through warm water.

Add a generous handful to warm running water, swirl to help the salts and clay disperse, then allow them to dissolve before settling in. You can adjust the amount to the size of your bath and how mineral-rich you want the soak to feel.

The bath bomb uses sodium bicarbonate, citric acid, kaolin clay, corn starch, Epsom salt, cream of tartar, jojoba oil, Kalahari melon seed oil, polysorbate 80 and fragrance. One 200 g bomb is designed for one full bath.

Remove all packaging and place one bomb into comfortably warm bath water. Allow it to fizz and disperse before settling in. Use one bomb per bath.

It can. Bath salts, clay and botanical oils change the feel of the water and surfaces, so take care when entering and leaving the bath and rinse the tub after use.

Check the bath or jacuzzi manufacturer’s instructions first. Oils, clays and salts are not suitable for every jet, filter or plumbing system. If the manufacturer does not specifically allow them, use the product in a standard bath instead.

Skin is individual. These are fragranced products, so avoid use on broken or irritated skin and discontinue if discomfort occurs. If you have very reactive skin, known fragrance allergies or a medical skin condition, check with a healthcare professional before use.

Keep them tightly sealed in a cool, dry place away from humidity and direct sunlight. Moisture can activate fizzing products early and can cause salts to clump.

Lip Service is a 15 g unfragranced, flavour-free protective lip balm made with conditioning oils and butters, beeswax and vitamin E. Use a small amount on the lips whenever they feel dry or tight.

No. Lip Service contains beeswax (Cera Alba), which is animal-derived. It is unfragranced and flavour-free, but it should not be described as vegan.

Dry Tax is a 50 g conditioning balm for dry skin, rough patches, hands, cuticles, elbows, knees and fully healed tattoos. It is not an aftercare product for a fresh tattoo or open wound.

No. Use it only on fully healed tattooed skin. Fresh tattoos are healing wounds and should be cared for according to your tattoo artist’s or healthcare professional’s aftercare advice.

Proximity is a 50 g solid fragrance balm for pulse points and small areas of skin. It combines skin-softening oils and butters with fine fragrance for a close, quiet scent rather than the projection of a spray perfume.

Warm a small amount with a clean fingertip and apply to wrists, neck, collarbone or other small areas of intact skin. Avoid lips, eyes, broken or irritated skin. Reapply when you want the scent closer again.

Chin Discipline is a 50 g beard balm made to soften coarse beard hair, condition the skin beneath and give light control to flyaways. Warm a small amount between your fingers, work it through the beard from root to tip, then shape as needed.

Several do. Lip Service, Dry Tax, Proximity and Chin Discipline contain beeswax in their current formulations, so the body-care range should not be treated as universally vegan. Check the ingredient list on the individual product page if this matters to you.

Butters, waxes and oils respond to temperature. A balm may soften in a hot room and firm up in cooler conditions without being spoiled. Store it closed, cool and away from direct sun. If its smell, colour or texture changes unusually, stop using it and contact us.

Yes, especially fragranced products or if your skin is reactive. Apply a small amount to intact skin first. Stop use if irritation, burning or persistent redness develops.

They share the same intended fragrance identity, but different product bases release fragrance differently and some format-specific blends are adjusted so they perform properly. Think of it as the same character interpreted for the format, rather than a promise that every ingredient ratio is identical.

A reed diffuser, candle, room mist and body product do not carry fragrance in the same way. We may emphasise different parts of the scent profile or use a format-specific blend to preserve the overall character and performance. The product page for the format you are buying is the source of truth for its published notes.

WAFT uses fine fragrance oils and fragrance blends selected for the intended product format. The range is not positioned as an essential-oil-only line.

Not all of them. Several body-care products contain beeswax, so the range should not be described as universally vegan. Where a product contains animal-derived material, it should be clear from the ingredient list.

We do not test our finished products on animals. Ingredient and supplier documentation is reviewed as part of product development, but cruelty-free and vegan are not the same claim.

Fragrance level is set by the product format, performance testing and the safety documentation available for the fragrance materials used. Skin-contact and home-fragrance products have different exposure categories, so they are not dosed as though they are interchangeable.

It can for some people. Fragrance contains aromatic materials that may trigger sensitivity in susceptible users. Follow the directions for the product, patch test skin products where appropriate, and stop use if irritation occurs.

There is no responsible blanket 'pet-safe' claim for fragranced products. Use them with ventilation, keep liquids, wax and products out of reach, never allow ingestion or direct contact, and give pets the ability to leave the fragranced space. If your animal has respiratory disease, sensitivities or a known medical condition, ask your vet before use.

Fragrance tolerance is personal and circumstances differ. If you are pregnant, caring for a baby, have asthma, migraines, fragrance allergy or another medical sensitivity, use less, ventilate well and ask an appropriate healthcare professional if you are uncertain. WAFT products are not medical treatments.

WAFT is a South African brand and the range is small-batch crafted in Johannesburg. Product format, components and raw materials may come from different suppliers, but formulation, product development and brand production are managed locally.

WAFT ships through courier partners across South Africa. Delivery availability and cost are calculated according to the address and options presented at checkout.

Most courier deliveries arrive within about 1–4 business days once dispatched, depending on the destination and courier conditions. Peak periods, remote areas and events outside our control can take longer.

Once the parcel is handed to the courier, tracking details are sent using the contact information supplied with your order. If you have not received them or the tracking has not updated meaningfully, contact us with your order number.

Contact us as soon as possible. We can usually change the address before dispatch, but once the courier has collected the parcel, changes may not be possible or may create an additional delivery charge.

Contact us immediately. If the order has not been processed or dispatched, we will confirm what is still possible. Custom, personalised, opened or already-used products may be treated differently from standard unopened goods.

Unused, unopened and undamaged standard products can generally be returned within 7 days of delivery, subject to the returns policy and applicable consumer law. Contact us before sending anything back so the return can be logged correctly.

For hygiene, safety and product-integrity reasons, opened or used bath, body and fragrance products are not accepted as change-of-mind returns. If the product is faulty, damaged or incorrect, contact us so we can deal with the actual problem.

Photograph the outer packaging, shipping label, internal packaging and affected product as soon as possible. Contact us within 24–48 hours with your order number and the images so we can investigate and resolve it quickly.

Contact us with your order number and a clear photo of what arrived. Do not use the incorrect product while the issue is being resolved.

Email hello@thewaft.co.za or use the contact/WhatsApp options on the website. Include your order number so we can get to the useful part faster.