1. About Us

The Waft is a South African lifestyle brand specialising in hand-crafted candles, diffusers, melts, room sprays and curated fragrance products.

Website: thewaft.co.za
Email: hello@thewaft.co.za

2. Use of the Website

You agree to use our website responsibly and for lawful purposes only. This includes not:

• Interfering with site functionality or security
• Copying or distributing site content without written permission
• Using automated tools to scrape, collect or harvest data
• Attempting to disrupt the website or backend systems

We may suspend or block access where misuse is detected.

3. Product Information

We aim to present all product details as accurately as possible.

Please note:
• Colours may appear differently across screens
• Fragrance strength may vary by environment and usage
• Natural ingredients can create slight batch variations
• Packaging may evolve without prior notice

All products are subject to availability.

4. Pricing and Payment

All prices are in South African Rand (ZAR) and include VAT unless indicated otherwise.

We may adjust prices or correct errors at any time.

Accepted payment options include:
• Credit and debit cards
• EFT
• Any payment gateway offered at checkout

An order is confirmed once payment reflects.

5. Shipping and Delivery

Delivery timelines are estimates and may differ based on your location, courier availability or unforeseen delays.

We offer:
• Standard courier delivery
• Express or same-day delivery where supported
• Free or discounted delivery during certain promotions

The Waft cannot be held liable for delays caused by:
• Courier disruptions
• Incorrect delivery details supplied by the customer
• Weather or logistical issues outside our control

Tracking details are provided once the parcel leaves our studio.

6. Returns, Exchanges and Refunds

Our policy follows the Consumer Protection Act (CPA).

6.1 Defective or Incorrect Items

If your order arrives damaged, incorrect or defective, contact us within 7 days with supporting photos.

We will:
• Replace the item, or
• Provide a refund, or
• Issue store credit

depending on the circumstances.

6.2 Non-returnable Items

For hygiene and safety reasons, we cannot accept returns of:
• Open or used candles
• Burned candles
• Used melts or diffusers
• Opened fragrance oils, room sprays or cosmetic products

6.3 Customer-initiated Returns

Change-of-mind returns may be accepted at our discretion if:
• The product is unused
• In its original packaging
• Returned at the customer’s cost

A handling fee may apply.

7. Product Safety

All products include safety guidelines that must be followed. The Waft accepts no liability for damage resulting from:
• Incorrect or unsafe use
• Leaving burning candles unattended
• Use near flammable materials
• Allergic reactions to ingredients
• Failure to follow provided care instructions

Keep products away from children, pets and draughts.

8. Intellectual Property

All designs, images, product names, logos, content and branding elements appearing on this website belong exclusively to The Waft.
No material may be copied, reproduced or adapted without written permission.

9. Promotions, Discounts and Gift Cards

Promotions apply only for the advertised period and while stocks last.
Certain promotions may exclude specific products or collections.

We reserve the right to:
• Amend or end offers
• Adjust promotion terms
• Cancel orders where fraudulent activity is suspected

Gift cards and store credit:
• Cannot be exchanged for cash
• Are valid for the period stated at purchase
• May be redeemed only on our website

10. Privacy and POPIA

Your personal information is processed in line with the Protection of Personal Information Act (POPIA).

We collect data such as your name, contact details, delivery address, order history and browsing behaviour for purposes including:
• Processing and fulfilling orders
• Customer support
• Delivery logistics
• Marketing (only with your consent)
• Improving site performance and user experience

We do not sell your data or share it with unauthorised third parties.

You may request:
• Access to your information
• Correction or deletion
• Removal from marketing communications

Email: hello@thewaft.co.za
For more detail, see our Privacy Policy.

11. Limitation of Liability

To the full extent permitted by South African law, The Waft is not liable for:
• Indirect or consequential losses
• Allergic reactions or sensitivities
• Damage caused by misuse or failure to follow instructions
• Loss caused by courier delays
• Errors in pricing or product listings

Our liability is limited to the value of the product purchased.

12. Amendments to These Terms

We may update or revise these Terms from time to time.
The latest version will always be available on the website.
Continued use of the site indicates acceptance of any changes.

13. Contact Us

For enquiries, support, returns or feedback:

Email: hello@thewaft.co.za
Website: thewaft.co.za
WhatsApp: (+27)64 797 1550