1. Shipping Locations

We currently ship within South Africa only.
Delivery availability and timelines may vary depending on your location and the courier service used.

2. Processing Times

All The Waft products are packed with care and attention.

Order processing time:
Orders are typically processed within 2 to 4 business days

During promotions, launches, or high-volume periods, processing may take slightly longer. Orders are processed Monday to Friday, excluding public holidays.

3. Delivery Timeframes

Estimated delivery times begin once your order has been dispatched:

• Gauteng: 1 to 3 business days
• Major cities outside Gauteng: 2 to 5 business days
• Outlying or rural areas: 3 to 7 business days

Delivery times are estimates and may be affected by factors outside our control, including courier delays, weather conditions, or regional access limitations.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery location
• Package size and weight

Any free shipping offers will be clearly stated on the website or during promotional periods.

5. Courier Services

We work with trusted third-party courier partners to deliver your order safely.
Once your parcel has been collected by the courier:
You will receive a tracking link via email or SMS where available

Delivery updates are managed directly by the courier service

6. Tracking Your Order

Tracking information will be provided once your order has been dispatched.
If you have not received tracking details within a reasonable time after dispatch, please contact us.

7. Delivery Issues and Delays

While we do our best to ensure smooth delivery, The Waft cannot be held liable for delays caused by:

• Courier network disruptions
• Incorrect or incomplete delivery addresses
• Restricted access areas or unforeseen logistical issues

Please ensure your delivery details are accurate at checkout.

8. Failed Deliveries and Returns to Sender

If a delivery attempt fails due to incorrect address details or repeated unsuccessful delivery attempts:

• The parcel may be returned to us
• Re-delivery costs may be charged to the customer

9. Damaged or Missing Parcels

If your order arrives damaged or incomplete:

• Contact us within 72 hours of delivery
• Include clear photos of the packaging and items received

We will assess the issue and advise on the next steps in line with our Returns and Refunds Policy.

10. Contact Us

If you have any questions about shipping, delivery, or your order, please get in touch.

Email: hello@thewaft.co.za
WhatsApp: +27 (0)64 789 7850